Privacy Policy

Privacy Policy – Clove Shop

At Clove Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from www.cloveshop.shop (the “Website”) or use our services.

By using our Website, you agree to the practices described in this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply with respect to personal data.

1. Personal Information We Collect

We collect only the information necessary to operate our store, process orders, and provide customer support.

Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and order details

  • Account login information (if you create an account)

  • Communications sent to customer support

Information Collected Automatically

  • IP address

  • Browser type and device information

  • Cookies and similar tracking technologies

  • Website activity such as pages viewed and time spent

Order & Transaction Information

  • Products viewed, added to cart, or purchased

  • Order history, returns, and exchanges

  • Shopping preferences

We do not intentionally collect sensitive personal data beyond what is required to complete transactions and support our customers.

2. How We Collect Information

We collect personal information through:

  • Direct interactions (placing orders, creating accounts, contacting support)

  • Automated technologies (cookies and analytics tools)

  • Shopify and authorized service providers

  • Trusted third-party partners supporting store operations

3. How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Managing payments, shipping, returns, and exchanges

  • Providing customer support and responding to inquiries

  • Sending order confirmations and important service updates

  • Improving website functionality and customer experience

  • Preventing fraud and securing transactions

  • Complying with legal and regulatory requirements

Marketing Communications

With your consent, we may send promotional emails. You can unsubscribe at any time using the link included in our emails.

4. Sharing of Personal Information

Clove Shop does not sell your personal information.

We may share your data only with trusted third parties, including:

  • Shopify, our e-commerce platform provider

  • Payment processors and shipping carriers

  • Analytics and marketing service providers

  • Government or legal authorities when required by law

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

5. Shopify & Third-Party Services

Clove Shop is hosted on Shopify, which provides the online platform that allows us to sell our products and services. Your data may be processed in accordance with Shopify’s privacy practices.

You can review Shopify’s Privacy Policy here:
https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Improve website performance and functionality

  • Analyze traffic and usage patterns

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.

7. Data Security & Retention

We take reasonable security measures to protect your personal information. However, no online system is completely secure.

We retain personal data only for as long as necessary to:

  • Complete transactions

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements and policies

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Request a copy of your data

  • Opt out of targeted advertising

  • Withdraw consent for marketing communications

To exercise these rights, please contact us through the details provided on our Website.

9. Children’s Privacy

Clove Shop does not knowingly collect personal information from individuals under the age of 16. If you believe that a minor has provided us with personal data, please contact us so we can remove it promptly.

10. International Data Transfers

Your information may be stored or processed outside your country of residence. Where required, we rely on legally recognized safeguards to protect international data transfers.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

Contact Information:

Business Name: Clove Shop
Chat Support: 24/7
Support Hours: 9:00 AM – 4:00 PM (EST) Monday to Friday,
Phone: +1 (682) 254-7443
Email: support@cloveshop.shop
Business Address: 7901 4th St N,
Suite 300, St. Petersburg, Florida 33702, United States