Shipping Policy

Shipping Policy – Clove Shop

At Clove Shop, we strive to provide a reliable, transparent, and efficient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

1. Shipping Availability

Clove Shop currently ships within the United States only. All orders are dispatched from our authorized fulfillment centers and are securely packaged to ensure safe delivery.

2. Order Processing & Cut-Off Time

All orders are carefully reviewed for accuracy and quality before shipment.

  • Order Cut-Off Time: 4:00 PM (Eastern Standard Time – EST)

  • Processing Time: 1–2 business days (Monday to Friday, excluding holidays)

Orders placed after the cut-off time, on weekends, or on U.S. public holidays will be processed on the next business day.

3. Shipping Methods & Delivery Timeframes

Standard Shipping (United States)

  • Processing Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Estimated Total Delivery Time: 4–7 business days

Delivery timelines are estimates and begin once the order has been shipped.

Expedited Shipping

  • Expedited shipping may be available for select orders

  • Shipping costs and estimated delivery times are calculated and displayed at checkout

  • Rates vary based on destination, package size, and carrier availability

4. Shipping Fees

Clove Shop offers flat-rate shipping for standard U.S. orders.

  • Flat Shipping Fee: $15 USD per order

  • Applies to all standard domestic shipments

  • Shipping charges are clearly shown during checkout

  • No additional or hidden fees are added after purchase

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A tracking link to monitor your shipment

Please allow up to 24 hours for tracking details to become active.

6. Shipping Carriers

We work with trusted U.S. shipping carriers, including USPS, UPS, and FedEx, to ensure dependable and timely delivery.

7. Shipping Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • Severe weather conditions

  • High order volumes during peak seasons

  • Carrier service disruptions

If a significant delay affects your order, our customer support team will notify you.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.
Clove Shop is not responsible for delivery delays, failed deliveries, or lost packages resulting from incorrect or incomplete address details.

9. Damaged or Missing Orders

If your order arrives damaged or does not arrive as expected, please contact us within 48 hours of delivery. Our support team will assist you in accordance with our Return & Refund Policy.

Contact Information:

Business Name: Clove Shop
Chat Support: 24/7
Support Hours: 9:00 AM – 4:00 PM (EST) Monday to Friday,
Phone: +1 (682) 254-7443
Email: support@cloveshop.shop
Business Address: 7901 4th St N,
Suite 300, St. Petersburg, Florida 33702, United States